Technical writing and Instructional DesignTechnical writing and Instructional Design
Customer
satisfaction comes when your customers are successful. And, success comes when
customers solve their business problems quickly.
We
use our technical writing, consultation, and technical skills to produce user
manuals, operations manuals, online help systems, concept manuals, online documentation,
reference material, and other support documents that describe software systems,
facility operations, and procedures. Associated services include editing, document
production, illustration, digital imaging, word processing, and delivery of
documentation in hardcopy, CD-ROM, WinHelp, HTML, and other popular media.
Clear,
concise, and easy-to-use documentation is the key to user satisfaction. Your
users must be able to quickly learn your product and procedures, find technical
answers, and understand the power of your system. We help you make your users
successful by providing great technical writing services that also give you
these benefits:
Reduce project costs.
Since we excel in UNIX, Windows, Java, RDBMS, the Internet, client/server tools,
control system operation, and object-oriented technology, we start producing
solid material right away, saving you money.
Improve your organization
image. Because quality is measured by user satisfaction, we work with your
team to analyze your users' needs and design a product that gives your organization
a great image. Our documentation standard has been recognized for its high quality-having
won numerous Society of Technical Communication (STC) awards for communication
quality.
Save money with a longer document life. The last thing you want to do is perform a major document reengineering the next time you update your procedures and products. Because we are immersed in new technologies on a daily basis, we can delivery effective documentation in a format that lasts through many updates.
Our
consultants have the technical expertise necessary to produce courseware, training
manuals, and tutorials for software and operation procedures. We offer associated
services such as editing, technical writing, graphic design, presentation preparation,
and word processing. This combination of services delivers these benefits:
Save costs with reusable
components. We can develop your training material as modular components.
This allows your trainers to build custom courses as customer and system needs
vary. This design results in savings in labor to create custom course and a
short turn-around time for your customer.
Increased satisfaction and learning. Our years of work with developers and users give us a strong understanding of what users need and how they learn new technology. Well-designed courseware fosters a better understand of information, a shorter learning curve, and therefore higher satisfaction.